NCFE Level 2 Employability Skills Certificate 601/4663/1 

# NCFE Level 2 Certificate in Employability Skills 601/4663/1

This course is designed to equip individuals aged 16 and over with essential employability skills, enhancing their opportunities in the job market.

## Section 1: Understanding Mindset
*Learning Outcomes: Cultivate a positive mindset and attitudes that are beneficial in the workplace.*

### Lessons:
1. **The Power of a Positive Mindset**
▶️ Introduction to Mindset – Script Provided
2. **Growth vs. Fixed Mindset**
💬 Discussion: Personal Experiences with Mindset
3. **Mindset and Motivation**
📝 Workbook: Identifying Personal Motivators
4. **Overcoming Negative Thought Patterns**
▶️ Strategies to Reframe Thinking – Script Provided
5. **Setting Realistic Goals**
📝 Workbook: Goal Setting Exercises
6. **Mindset in Challenging Situations**
💬 Forum: Share Challenges and Solutions
7. **Reflection and Self-Assessment**
👩‍💻 Zoom Assessment: Mindset Evaluation

## Section 2: Business and Customer Awareness
*Learning Outcomes: Understand business operations and customer expectations.*

### Lessons:
1. **Introduction to Business Essentials**
▶️ Business Operations Overview – Script Provided
2. **Customer Service Fundamentals**
💬 Discussion: Characteristics of Excellent Customer Service
3. **The Role of the Employee in Business**
📝 Workbook: Case Studies on Employee Impact
4. **Understanding Customer Needs**
▶️ Identifying Customer Expectations – Script Provided
5. **Responding to Customer Feedback**
📝 Workbook: Analyzing Feedback with Solutions
6. **Balancing Business Goals with Customer Satisfaction**
💬 Forum: Discussion on Real-World Scenarios
7. **Assessment: Business and Customer Awareness**
👩‍💻 Supervised Assessment

## Section 3: Dealing with Your First Days at Work
*Learning Outcomes: Navigate the initial stages of new employment successfully.*

### Lessons:
1. **Preparing for Your First Day**
▶️ First Day at Work Insights – Script Provided
2. **Understanding Workplace Culture**
💬 Forum: Share Experiences of Workplace Cultures
3. **Professional Communication**
📝 Workbook: Communication Do’s and Don’ts
4. **Building Relationships with Colleagues**
▶️ Networking Tips – Script Provided
5. **Managing First Day Nerves**
💬 Discussion: Strategies to Stay Calm
6. **Introduction to Workplace Policies**
📝 Workbook: Policy Review Exercises
7. **Assessment: First Days at Work**
👩‍💻 Scheduled Supervised Assessment

## Section 4: Understanding Your Customers
*Learning Outcomes: Gain insight into customer behavior and expectations.*

### Lessons:
1. **Who Are Your Customers?**
▶️ Customer Personas – Script Provided
2. **Customer Journey Mapping**
💬 Discussion: Map and Share a Customer Journey
3. **Communication Styles and Customer Interaction**
📝 Workbook: Identifying Communication Styles
4. **Building Customer Rapport**
▶️ Techniques to Engage Customers – Script Provided
5. **Handling Customer Complaints**
💬 Forum: Sharing Complaint Management Strategies
6. **Feedback and Continuous Improvement**
📝 Workbook: Develop an Improvement Plan
7. **Assessment: Understanding Customers**
👩‍💻 Supervised Assessment

…

## Section 11: Job Application Skills
*Learning Outcomes: Master techniques for effective job applications.*

### Lessons:
1. **Understanding Job Descriptions**
▶️ Breakdown of Job Descriptions – Script Provided
2. **Crafting a Stellar Resume**
💬 Forum: Share Resume Tips and Tricks
3. **Cover Letter Essentials**
📝 Workbook: Draft a Cover Letter
4. **Job Application Process**
▶️ Step-by-Step Application Guide – Script Provided
5. **Acing the Job Interview**
💬 Discussion: Interview Experiences and Advice
6. **Follow-Up Strategies**
📝 Workbook: Post-Interview Communications
7. **Assessment: Job Application Skills**
👩‍💻 Scheduled Supervised Assessment

This comprehensive online course offers flexibility and a variety of learning methods to best suit each learner’s needs, ensuring a robust understanding of employability skills.