NCFE Level 3 Certificate in Digital Support Skills

NCFE Level 3 Certificate in Digital Support (610/0009/0)

The NCFE Level 3 Certificate in Digital Support is designed to equip learners with essential skills needed in the digital support landscape. This comprehensive 180 Guided Learning Hours (GLH) qualification encompasses six mandatory units that address key areas in digital support.

Unit Summaries

Unit 01: Working in Digital Support

This unit introduces the foundational aspects of digital support, focusing on organizational policies, effective problem-solving techniques, and career development paths. Learners will explore the various roles within digital support and how they can progress in their careers.

Unit 02: Network & Cloud Services

Focusing on the management of network devices and cloud services, this unit covers the design of network infrastructure and the implementation of virtualization technologies. Learners will gain insights into efficiently managing cloud-based environments.

Unit 03: Data Management

This unit delves into data management strategies, including effective data backup procedures, managing information systems, and performing data analysis. Learners will also learn about data visualization techniques to interpret and present data insights effectively.

Unit 04: Digital Security

In this unit, learners will explore methods for mitigating digital threats and vulnerabilities. It covers the use of Security Information and Event Management (SIEM) software and performing vulnerability checks to ensure the integrity and security of digital systems.

Unit 05: Supporting Digital Services

Providing practical skills for digital service support, this unit includes handling helpdesk tickets, deploying operating systems and software, and understanding the importance of syslog in system management. Learners will be adept at addressing user issues and maintaining service quality.

Unit 06: Digital Transformation

Focusing on digital transformation strategies, this unit introduces project management practices and end-user support. Learners will understand how to drive and manage change within organizations to embrace new digital tools and processes effectively.

Assessment and Grading

The qualification is assessed through a portfolio-based approach, allowing learners to demonstrate their understanding and skills through various methods, including reports, group discussions, demonstrations, role plays, and infographics. The grading system is straightforward, with outcomes categorized as Achieved or Not Yet Achieved.

Career Pathways

This qualification is ideal for individuals aspiring to careers in IT support, networking, and digital transformation. It provides the essential knowledge and skills required to succeed in roles such as IT Support Specialist, Network Administrator, and Digital Transformation Analyst.

By completing this course, learners will have a robust understanding of digital support principles and practices, preparing them for a dynamic career in the ever-evolving digital world.