- Description
- Curriculum
NCFE Level 2 Certificate in Employability Skills
Qualification Number: 601/4663/1
Awarding Body: NCFE
Level: 2
Guided Learning Hours (GLH): 90
Total Qualification Time (TQT): 150
Credit Value: 15
Course Duration
This qualification is typically completed over a 12-week to 6-month period, depending on learner pace. It is designed for flexible study, allowing learners to complete the qualification through self-paced online learning.
Learning Methods
- 100% Online Delivery: Study anywhere, anytime through our virtual platform.
- Digital Learning Materials: Access engaging video lessons, workbooks, and interactive assignments.
- Written Assessments: Evidence learning through structured written tasks and portfolio activities.
- Tutor Feedback: Receive regular feedback and support from qualified tutors.
Course Description
The NCFE Level 2 Certificate in Employability Skills is designed to help learners develop the essential skills and confidence needed to enter, sustain, and progress in employment. It provides practical learning that strengthens communication, teamwork, problem-solving, and professional behaviours sought by employers.
Through this course, learners gain a deeper understanding of what makes individuals employable, how to set and achieve career goals, and how to adapt successfully to different work environments.
The qualification also focuses on building self-awareness, personal effectiveness, and professional presentation skills, preparing learners to perform effectively in the workplace or progress into further education or training.
This course is ideal for learners looking to enhance their employability profile, improve workplace performance, or transition confidently into new roles.
Placement Requirement
No formal work placement is required.
All assessment evidence is gathered through written assignments, reflective journals, and portfolio-based tasks that simulate real workplace situations.
Target Audience
- Learners aged 16 and above preparing to enter or re-enter employment.
- Individuals looking to improve their work-related skills or confidence.
- Those seeking to progress into apprenticeships, further training, or supervisory roles.
- Suitable for both self-funded and employer-sponsored learners.
Support and Guidance
All learners receive dedicated tutor and mentor support throughout their course, including:
- Guidance on completing written assignments.
- Personal development planning.
- Feedback and progress monitoring through the online platform.
Entry Requirements
There are no formal entry requirements for this qualification.
It is recommended that learners have a basic standard of English and an interest in developing their employability skills.
Assessment Methods
Learners are assessed through a portfolio of evidence that demonstrates achievement of all learning outcomes.
Evidence may include:
- Written assignments and reflective accounts.
- Case studies and practical activities.
- Workbooks and project tasks.
- Observation or simulated activities.
All assessments are internally marked and externally quality assured by NCFE.
Modules Covered
To achieve the full certificate, learners must complete a total of 15 credits including the mandatory unit below and a selection of optional units.
Mandatory Unit:
- Understanding Mindset (2 credits)
Example Optional Units Include:
- Business and Customer Awareness
- Understanding Motivation
- Managing Your Time
- Presenting Yourself
- Problem Solving in the Workplace
- ICT for Employment
- Working in a Team
- Dealing with Conflict
- Job Search Skills
- Job Application Skills
- Interview Skills
- Health, Safety and Security in the Workplace
Learners may select from a range of units to build a personalised pathway aligned with their career goals.
Progression and Career Opportunities
Upon successful completion, learners can progress to:
- NCFE Level 3 Diploma in Business Administration
- NCFE Level 3 Diploma in Customer Service
- NCFE Level 3 Diploma in Management
- Employment opportunities across business, customer service, and administration sectors.
The qualification also serves as a solid foundation for further study or workplace advancement.
Awarding Body
This qualification is accredited and regulated by NCFE, ensuring national recognition and quality assurance under Ofqual standards.
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42_2_2 Customer Service FundamentalsVideo lesson
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52_2_3 Business EthicsVideo lesson
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62_2_5_1 Supply Chain OperationsVideo lesson
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72_2_5_2 Supply Chain OperationsVideo lesson
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82_2_7 Financial Awareness BusinessVideo lesson
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92_2_8_1 Industry Trends DevelopmentsVideo lesson
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102_2_8_2 Industry Trends DevelopmentsVideo lesson
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112.2Video lesson
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122_3_1 Preparing First Day WorkVideo lesson
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132_3_2 Understanding Workplace CultureVideo lesson
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142_3_3_1 Effective Communication New SituationsVideo lesson
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152_3_3_2 Effective Communication New SituationsVideo lesson
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162_3_4_1 Time Management New EmployeesVideo lesson
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172_3_4_2 Time Management New EmployeesVideo lesson
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182_3_5 Building Professional RelationshipsVideo lesson
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192_3_6 Navigating Workplace ChallengesVideo lesson
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202_4_1_2 Understanding CustomersVideo lesson
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212_4_1_3 Understanding CustomersVideo lesson
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222_4_2 Customer Needs ExpectationsVideo lesson
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232_4_2_1 Understanding CustomersVideo lesson
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242_4_3_1 Understanding CustomersVideo lesson
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252_4_3_2 Understanding Customers Responding To CustomersVideo lesson
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262_4_4 Customer Service ExcellenceVideo lesson
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272_4_5 Handling Customer FeedbackVideo lesson
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282_4_6 Building Customer LoyaltyVideo lesson
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292_4_6_1 Building Customer LoyaltyVideo lesson
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302_4_6_2 Building Customer LoyaltyVideo lesson
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31Main 2_4_1 Understanding CustomersVideo lesson
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322_5_3 Continuous Learning MotivationVideo lesson
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332_5_5 Overcoming Improvement BarriersVideo lesson
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342_5_6 Measuring Personal ProgressVideo lesson
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352_5_6_2 Measuring Personal ProgressVideo lesson
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362_5_7_1 Professional Development OpportunitiesVideo lesson
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372_5_7_2 Professional Development OpportunitiesVideo lesson
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382_5_8 Digital Skills Personal GrowthVideo lesson
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392_5_9_ Maintaining Motivation FocusVideo lesson
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402_5_9_1 Maintaining Motivation FocusVideo lesson
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412_5_9_2 Maintaining Motivation FocusVideo lesson
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422_5_9_2 Setting Meaningful Goals Maintaining Motivation FocusVideo lesson
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432_6_1 Smart Goal SettingVideo lesson
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442_6_2 Short Term Vs Long Term TargetsVideo lesson
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452_6_3 Creating Action PlansVideo lesson
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462_6_4 Prioritizing Your GoalsVideo lesson
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472_6_4 Prioritizing Your GoalsVideo lesson
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482_6_5 Overcoming Goal ObstaclesVideo lesson
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492_6_6 Setting Targets Reviewing AdjustingVideo lesson
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502_6_1 Smart Goal SettingVideo lesson
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512_6_2 Short Term Vs Long Term TargetsVideo lesson
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522_6_3 Creating Action PlansVideo lesson
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532_6_4 Prioritizing Your GoalsVideo lesson
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542_6_4 Prioritizing Your GoalsVideo lesson
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552_6_5 Overcoming Goal ObstaclesVideo lesson
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562_6_6 Setting Targets Reviewing AdjustingVideo lesson
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572_8_3 Essential Nonessential ExpensesVideo lesson
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582_8_3_2 Essential Nonessential ExpensesVideo lesson
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592_8_3_1 Essential Nonessential ExpensesVideo lesson
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602_8_5 Managing Financial ChallengesVideo lesson
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612_8_6 Long Term Financial PlanningVideo lesson
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622_8_7 Digital Tools BudgetingVideo lesson
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632_8_9 Saving Strategies TechniquesVideo lesson
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642_8_10_1 Understanding Credit Debt ExpensesVideo lesson
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652_8_10_2 Understanding Credit Debt ExpensesVideo lesson
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662_9_5 Managing Team ConflictsVideo lesson
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672_9_6 Evaluating Team PerformanceVideo lesson
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682_9_7 Virtual Team CollaborationVideo lesson
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692_9_9 Working In A Team Leading Following TeamsVideo lesson
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702_9_10 Team Building ActivitiesVideo lesson
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712_8_11 Financial Decision MakingVideo lesson
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722_9_3 Roles Responsibilities TeamsVideo lesson
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732_9_4 Collaborative Problem SolvingVideo lesson