Hospitality Management Level 2
- Description
- Curriculum
- Notice
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This Hospitality Management Level 2 course is an in-depth training course for new managers and aspiring professionals in the field of hospitality and tourism. Designed by experts, it provides practical guidance and specialist knowledge on topics such as housekeeping, catering, front office operations, quality of service and staff training requirements.
This
Hospitality Management training will develop your understanding of the hospitality industry and its main areas, covering the different types of hotels and hospitality roles in detail. It will show you how to oversee all hotel operations, and design an effective service management program that incorporates safety, security, quality and modern technology.
By the end of the course, you will have all the necessary skills and knowledge to become a successful Hotel Manager, with a recognised qualification to kickstart your career. Study on a part-time or full-time basis and gain instant certification on completion!
Accredited by CPD
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with audio voiceover
Developed by qualified professionals
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
Discounts on bulk purchases
Learning Outcomes Of Hospitality Management Level 2 Course
By the end of the course, learners will be able to:
Manage the delivery of hospitality and develop an effective service management program
Demonstrate in-depth knowledge of the hotel industry and the types of hotels
Attract the right candidates to the right hospitality roles through recruitment processes
Identify staff training needs and develop a solid staff training programme
Manage front office operations, from communications to value-added services
Organise the housekeeping department and manage security and guest amenities
Oversee food and beverage operations, from room service to kitchen management
Explain the different factors that contribute to quality of service in the hospitality industry
Conduct market research, design promotional activities and manage PR activities
Assessment
At the end of this Hospitality Management online course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
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An Overview of Hotel IndustryIn module two, we will explore the hotel industry in detail and gain in-depth knowledge of the different types of hotels and their characteristics. -
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An Overview of Hotel IndustryHotel Eco Hotel Conference and Resort Hotels Boutique Hotel Apartment Hotel Destination Club Motel Inn Resort Bed and Breakfast Gratuity Summary Assessment
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An Overview of Hotel Industry
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An Overview of Hotel IndustryHotel Eco Hotel Conference and Resort Hotels Boutique Hotel Apartment Hotel Destination Club Motel Inn Resort Bed and Breakfast Gratuity Summary Assessment
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An Overview of Hotel IndustryHotel Eco Hotel Conference and Resort Hotels Boutique Hotel Apartment Hotel Destination Club Motel Inn Resort Bed and Breakfast Gratuity Summary Assessment
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An Overview of Hotel IndustryIn module two, we will explore the hotel industry in detail and gain in-depth knowledge of the different types of hotels and their characteristics.
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An Overview of Hotel IndustryHotel Eco Hotel Conference and Resort Hotels Boutique Hotel Apartment Hotel Destination Club Motel Inn Resort Bed and Breakfast Gratuity Summary Assessment
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An Overview of Hotel IndustryHotel Eco Hotel Conference and Resort Hotels Boutique Hotel Apartment Hotel Destination Club Motel Inn Resort Bed and Breakfast Gratuity Summary Assessment
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An Overview of Hotel IndustryHotel Eco Hotel Conference and Resort Hotels Boutique Hotel Apartment Hotel Destination Club Motel Inn Resort Bed and Breakfast Gratuity Summary Assessment
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The Process of Selection and Recruitment in the Hospitality IndustryIn module three, we will develop an in-depth understanding of recruitment in the hospitality industry, taking an in-depth of the selection and recruitment process. It includes strategies and best practice for attracting candidates, advertising, and interviewing.
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The Process of Selection and Recruitment in the Hospitality IndustryIn module three, we will develop an in-depth understanding of recruitment in the hospitality industry, taking an in-depth of the selection and recruitment process. It includes strategies and best practice for attracting candidates, advertising, and interviewing.
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The Process of Development and Training in the Hospitality IndustryIn module four, we will learn about the process of development and training in the hospitality industry, from how to identify training needs, to developing a training programme.
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The Process of Development and Training in the Hospitality IndustryIn module four, we will learn about the process of development and training in the hospitality industry, from how to identify training needs, to developing a training programme.
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Management of Front Office OperationsIn module five, we will explore front office management operations such as value-added services, front desk checkout, registration, communications and staffing.
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Management of Front Office OperationsIn module five, we will explore front office management operations such as value-added services, front desk checkout, registration, communications and staffing.
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Management of Housekeeping, Engineering and Security OperationsIn module six, we will develop our knowledge of the functions of the housekeeping department and main housekeeping duties, covering security management and safety procedures. It also explores the role of the housekeeping manager, floor supervisor, and room attendants.
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Management of Housekeeping, Engineering and Security OperationsIn module six, we will develop our knowledge of the functions of the housekeeping department and main housekeeping duties, covering security management and safety procedures. It also explores the role of the housekeeping manager, floor supervisor, and room attendants.
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Management of Food and Beverage OperationsIn module seven, we will learn about food and beverage management, covering kitchen maintenance, the role of the catering department, room service, and other key topics.
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Management of Food and Beverage OperationsIn module seven, we will learn about food and beverage management, covering kitchen maintenance, the role of the catering department, room service, and other key topics.
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Management of Service Quality in the Hospitality IndustryIn module eight, we will learn the secrets to successful quality management in the hospitality and tourism industry, exploring the five dimensions of service and quality standards.
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Management of Service Quality in the Hospitality IndustryIn module eight, we will learn the secrets to successful quality management in the hospitality and tourism industry, exploring the five dimensions of service and quality standards.
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Marketing in Travel and Tourism BusinessIn module nine, we will explore different marketing strategies in the travel and tourism industry, with step-by-step guidance on how to conduct marketing research to measuring promotional effectiveness.
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Marketing in Travel and Tourism BusinessIn module nine, we will explore different marketing strategies in the travel and tourism industry, with step-by-step guidance on how to conduct marketing research to measuring promotional effectiveness.
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Accounting in the Hospitality IndustryIn module ten, we will familiarise with the different types of accounts at the front desk, learning about the basic principles of accounting and other key topics.
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Accounting in the Hospitality IndustryIn module ten, we will familiarise with the different types of accounts at the front desk, learning about the basic principles of accounting and other key topics.
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E-Hospitality and TechnologyIn this final module, we will learn about the technology used in the hospitality industry, exploring technological innovations in this field, as well as how social media plays a role in hospitality.
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E-Hospitality and TechnologyIn this final module, we will learn about the technology used in the hospitality industry, exploring technological innovations in this field, as well as how social media plays a role in hospitality.
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