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Hospitality Management and Front Office Operations

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Category

Hospitality

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Description
Curriculum
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Hospitality Management and Front Office Operations course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Hospitality Management and Front Office Operations course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Hospitality Management and Front Office Operations Course :

Our trusted, high quality and affordable Hospitality Management and Front Office Operations course trains individuals to become experts in their field.

Accredited by CPD

Instant e-certificate and hard copy dispatch by next working day

Fully online, interactive course with audio voiceover

Developed by qualified professionals

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

Accreditation

All of our courses, including this Hospitality Management and Front Office Operations course

are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Learning Outcomes

By the end of the course, learners will be able to:

Manage the delivery of hospitality and develop an effective service management program

Demonstrate in-depth knowledge of the hotel industry and the types of hotels

Attract the right candidates to the right hospitality roles through recruitment processes

Identify staff training needs and develop a solid staff training programme

Manage front office operations, from communications to value-added services

Organise the housekeeping department and manage security and guest amenities

Oversee food and beverage operations, from room service to kitchen management

Explain the different factors that contribute to quality of service in the hospitality industry

Conduct market research, design promotional activities and manage PR activities

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Note: This course is priced for individual self-directed learning. Enterprise, organisation and government training programmes are delivered under separate accredited contracts and include additional compliance, reporting and quality assurance services. Prices for enterprise/government customers follow our formal rate card.

Module 1: (Introduction to Hospitality Management)

Module 2: (An Overview of Hotel Industry)

Module 3: (The Process of Selection and Recruitment in the Hospitality Industry)

Module 4: (The Process of Development and Training in the Hospitality Industry)

Module 5: (Management of Front Office Operations)

Module 6: (Management of Housekeeping, Engineering and Security Operations)

Module 7: (Management of Food and Beverage Operations)

Module 8: (Management of Service Quality in the Hospitality Industry)

Module 9: (Marketing in Travel and Tourism Business)

Module 10: (Accounting in the Hospitality Industry)

Module 11: (Customer Satisfaction)

Module 12: (E-Hospitality and Technology)