New course

Hospitality

Instructor

Students Chat

Category

Hospitality

70 Students enrolled

Description
Curriculum
Notice

16 others bought this course in the last 24 hours!

The Hospitality course is the ultimate training course for anyone looking to gain the most in-demand skills to start a successful career in this industry. It covers the fundamentals of hospitality management, recent industry innovations and the impact of COVID-19 on hospitality and tourism.

We’ve taken this comprehensive professional diploma and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamentals to the most advanced aspects of the course. You will learn about the nature of the hotel industry, the different types of hotels, tourism marketing, and much more.

With step-by-step training, you’ll explore the different ways of maintaining quality standards in the industry and gain the ability to oversee all operations from front desk management to catering and housekeeping. You’ll also gain the personal and professional development skills to hire and train staff, building strong and efficient teams.

Accredited by CPD

Instant e-certificate and hard copy dispatch by next working day

Fully online, interactive course with audio voiceover

Developed by qualified professionals

Complies with EU’s General Data Protection Regulation 2018

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Learning Outcomes

By the end of the course, learners will be able to:

Understand the structure of the hotel industry and types of hotels

Manage staff turnover and identify training needs

Organise the housekeeping department and oversee all housekeeping operations

Monitor all front end office operations and communications

Develop an emergency communication plan and employee safety program

Manage food operations and oversee the catering department

Recruit and train staff effectively to work in various areas of hospitality

Oversee security and safety operations, including emergency communications and fire safety

Implement an effective marketing strategy and PR strategy to grow the business’s presence

Record business transactions and manage day-to-day accounting tasks

Assessment

At the end of this

Hospitality training course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Note: This course is priced for individual self-directed learning. Enterprise, organisation and government training programmes are delivered under separate accredited contracts and include additional compliance, reporting and quality assurance services. Prices for enterprise/government customers follow our formal rate card.

Module 1: (An Overview of Hotel Industry)

Module 2: (The Process of Selection and Recruitment in the Hospitality Industry)

Module 3: (The Process of Development and Training in Hospitality Industry)

Module 4: (Management of Front Office Operations)

Module 5: (Management of Housekeeping, Engineering and Security Operations)

Module 6: (Management of Food and Beverage Operations)

Module 7: (Management of Service Quality in Hospitality Industry)

Module 8: (Marketing in Travel and Tourism Business)

Module 9: (Accounting in Hospitality Industry)

Module 10: (Customer Satisfaction)

Module 11: (E-Hospitality and Technology)

Module 12: (Introduction to Travel and Tourism)