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Hospitality Essentials Level 1 Course
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- Curriculum
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Hospitality Essentials Level 1 Course
teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Hospitality Essentials Level 1 Training is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of the Hospitality Essentials Level 1 Course
Accredited by CPD
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with audio voiceover
Developed by qualified professionals
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
Discounts on bulk purchases
Assessment
At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Note: This course is priced for individual self-directed learning. Enterprise, organisation and government training programmes are delivered under separate accredited contracts and include additional compliance, reporting and quality assurance services. Prices for enterprise/government customers follow our formal rate card.
Module 1: (Introduction to Hospitality Management)
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1
Introduction to Hospitality ManagementImportance of Hospitality Managing the Delivery of Hospitality Management’s Role The Service Strategy Statement Financial Commitment Total Quality Management Applications Developing a Service Management Program Guest Cycle Moments of Truth in Hotel Service Management Employee Buy-in Concept Screening Employees Who Deliver Hospitality Empowerment Training for Hospitality Management Evaluating the Service Management Program Interfacing with Other Departments in Delivering Hospitality Customer Relationship Management Summary Assessment -
2
Introduction to Hospitality ManagementIn module one, we will learn about the role of management in delivering hospitality, as well as the principles of customer relationship management. It includes step-by-step guidance on how to develop a service management program.
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3
Introduction to Hospitality ManagementImportance of Hospitality Managing the Delivery of Hospitality Management’s Role The Service Strategy Statement Financial Commitment Total Quality Management Applications Developing a Service Management Program Guest Cycle Moments of Truth in Hotel Service Management Employee Buy-in Concept Screening Employees Who Deliver Hospitality Empowerment Training for Hospitality Management Evaluating the Service Management Program Interfacing with Other Departments in Delivering Hospitality Customer Relationship Management Summary Assessment
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4
Introduction to Hospitality Management
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5
Introduction to Hospitality ManagementImportance of Hospitality Managing the Delivery of Hospitality Management’s Role The Service Strategy Statement Financial Commitment Total Quality Management Applications Developing a Service Management Program Guest Cycle Moments of Truth in Hotel Service Management Employee Buy-in Concept Screening Employees Who Deliver Hospitality Empowerment Training for Hospitality Management Evaluating the Service Management Program Interfacing with Other Departments in Delivering Hospitality Customer Relationship Management Summary Assessment
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6
Introduction to Hospitality ManagementImportance of Hospitality Managing the Delivery of Hospitality Management’s Role The Service Strategy Statement Financial Commitment Total Quality Management Applications Developing a Service Management Program Guest Cycle Moments of Truth in Hotel Service Management Employee Buy-in Concept Screening Employees Who Deliver Hospitality Empowerment Training for Hospitality Management Evaluating the Service Management Program Interfacing with Other Departments in Delivering Hospitality Customer Relationship Management Summary Assessment
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7
Introduction to Hospitality ManagementIn module one, we will learn about the role of management in delivering hospitality, as well as the principles of customer relationship management. It includes step-by-step guidance on how to develop a service management program.
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8
Introduction to Hospitality ManagementImportance of Hospitality Managing the Delivery of Hospitality Management’s Role The Service Strategy Statement Financial Commitment Total Quality Management Applications Developing a Service Management Program Guest Cycle Moments of Truth in Hotel Service Management Employee Buy-in Concept Screening Employees Who Deliver Hospitality Empowerment Training for Hospitality Management Evaluating the Service Management Program Interfacing with Other Departments in Delivering Hospitality Customer Relationship Management Summary Assessment
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9
Introduction to Hospitality ManagementImportance of Hospitality Managing the Delivery of Hospitality Management’s Role The Service Strategy Statement Financial Commitment Total Quality Management Applications Developing a Service Management Program Guest Cycle Moments of Truth in Hotel Service Management Employee Buy-in Concept Screening Employees Who Deliver Hospitality Empowerment Training for Hospitality Management Evaluating the Service Management Program Interfacing with Other Departments in Delivering Hospitality Customer Relationship Management Summary Assessment
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10
Introduction to Hospitality ManagementImportance of Hospitality Managing the Delivery of Hospitality Management’s Role The Service Strategy Statement Financial Commitment Total Quality Management Applications Developing a Service Management Program Guest Cycle Moments of Truth in Hotel Service Management Employee Buy-in Concept Screening Employees Who Deliver Hospitality Empowerment Training for Hospitality Management Evaluating the Service Management Program Interfacing with Other Departments in Delivering Hospitality Customer Relationship Management Summary Assessment
Module 2: (Management of Front Office Operations)
Module 3: (Management of Housekeeping, Engineering and Security Operations)
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12
Management of Housekeeping, Engineering and Security OperationsHousekeeping Organisation of Housekeeping Department Housekeeping Manager Floor Supervisor Room Attendants The Functions of the Housekeeping Department The Lost and Found Department First Aid Floral Arrangement Laundry Services Purchasing Management of Guest Amenities Room Status Codes Managerial Styles Engineering Security Importance of a Security Department Organisation of a Security Department In-House Security Departments Versus Contracted Security Services Room Key Security Fire Safety Fire Code General Requirements Guest Expectations Fire Safety Plan Employee Training in Fire Safety Guest Instruction in Fire Safety Emergency Communication Developing the Emergency Communication Plan Responsibilities of the Front Office Employee Safety Programmes Summary Assessment
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13
Management of Housekeeping, Engineering and Security OperationsHousekeeping Organisation of Housekeeping Department Housekeeping Manager Floor Supervisor Room Attendants The Functions of the Housekeeping Department The Lost and Found Department First Aid Floral Arrangement Laundry Services Purchasing Management of Guest Amenities Room Status Codes Managerial Styles Engineering Security Importance of a Security Department Organisation of a Security Department In-House Security Departments Versus Contracted Security Services Room Key Security Fire Safety Fire Code General Requirements Guest Expectations Fire Safety Plan Employee Training in Fire Safety Guest Instruction in Fire Safety Emergency Communication Developing the Emergency Communication Plan Responsibilities of the Front Office Employee Safety Programmes Summary Assessment
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14
Management of Housekeeping, Engineering and Security OperationsHousekeeping Organisation of Housekeeping Department Housekeeping Manager Floor Supervisor Room Attendants The Functions of the Housekeeping Department The Lost and Found Department First Aid Floral Arrangement Laundry Services Purchasing Management of Guest Amenities Room Status Codes Managerial Styles Engineering Security Importance of a Security Department Organisation of a Security Department In-House Security Departments Versus Contracted Security Services Room Key Security Fire Safety Fire Code General Requirements Guest Expectations Fire Safety Plan Employee Training in Fire Safety Guest Instruction in Fire Safety Emergency Communication Developing the Emergency Communication Plan Responsibilities of the Front Office Employee Safety Programmes Summary Assessment
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15
Management of Housekeeping, Engineering and Security OperationsHousekeeping Organisation of Housekeeping Department Housekeeping Manager Floor Supervisor Room Attendants The Functions of the Housekeeping Department The Lost and Found Department First Aid Floral Arrangement Laundry Services Purchasing Management of Guest Amenities Room Status Codes Managerial Styles Engineering Security Importance of a Security Department Organisation of a Security Department In-House Security Departments Versus Contracted Security Services Room Key Security Fire Safety Fire Code General Requirements Guest Expectations Fire Safety Plan Employee Training in Fire Safety Guest Instruction in Fire Safety Emergency Communication Developing the Emergency Communication Plan Responsibilities of the Front Office Employee Safety Programmes Summary Assessment
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16
Management of Housekeeping, Engineering and Security OperationsHousekeeping Organisation of Housekeeping Department Housekeeping Manager Floor Supervisor Room Attendants The Functions of the Housekeeping Department The Lost and Found Department First Aid Floral Arrangement Laundry Services Purchasing Management of Guest Amenities Room Status Codes Managerial Styles Engineering Security Importance of a Security Department Organisation of a Security Department In-House Security Departments Versus Contracted Security Services Room Key Security Fire Safety Fire Code General Requirements Guest Expectations Fire Safety Plan Employee Training in Fire Safety Guest Instruction in Fire Safety Emergency Communication Developing the Emergency Communication Plan Responsibilities of the Front Office Employee Safety Programmes Summary Assessment
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17
Management of Housekeeping, Engineering and Security OperationsHousekeeping Organisation of Housekeeping Department Housekeeping Manager Floor Supervisor Room Attendants The Functions of the Housekeeping Department The Lost and Found Department First Aid Floral Arrangement Laundry Services Purchasing Management of Guest Amenities Room Status Codes Managerial Styles Engineering Security Importance of a Security Department Organisation of a Security Department In-House Security Departments Versus Contracted Security Services Room Key Security Fire Safety Fire Code General Requirements Guest Expectations Fire Safety Plan Employee Training in Fire Safety Guest Instruction in Fire Safety Emergency Communication Developing the Emergency Communication Plan Responsibilities of the Front Office Employee Safety Programmes Summary Assessment
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18
Management of Housekeeping, Engineering and Security OperationsHousekeeping Organisation of Housekeeping Department Housekeeping Manager Floor Supervisor Room Attendants The Functions of the Housekeeping Department The Lost and Found Department First Aid Floral Arrangement Laundry Services Purchasing Management of Guest Amenities Room Status Codes Managerial Styles Engineering Security Importance of a Security Department Organisation of a Security Department In-House Security Departments Versus Contracted Security Services Room Key Security Fire Safety Fire Code General Requirements Guest Expectations Fire Safety Plan Employee Training in Fire Safety Guest Instruction in Fire Safety Emergency Communication Developing the Emergency Communication Plan Responsibilities of the Front Office Employee Safety Programmes Summary Assessment
Module 4: (Management of Food and Beverage Operations)
Module 5: (Management of Service Quality in Hospitality Industry)
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Category:
Course details
Duration
1 hour, 49 minutes
Lectures
20
Video
1 hour, 49 minutes
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